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Warranty Information

Eastman International Mattress Warranty

In quality design, engineering, construction and consumer confidence, there’s a world of difference with Eastman. Eastman mattress design and engineering is so advanced that you can enjoy unique worldwide protection through the years, honored by our Registered Dealer Network across six continents. Each Eastman mattress is guaranteed to be free of defects in materials and workmanship, or it will be repaired or replaced under the terms of the warranty.

Caring for your Eastman mattress

Body Impressions
Body impressions are a good indicator of contour comfort. A 15% or less compression of the mattress’ upholstery is not considered sagging. When this occurs, it is an indication that Eastman’s comfort controlled mattress construction is conforming to your body’s personal, individual shape and leveling to its final position. A body impression is not a structural defect, instead it’s a normal indicator of your mattress’s engineered performance. Your Eastman mattress actually improves with use!

Turning Your Mattress
To assure maximum mattress performance, you should equalize these important body impressions. Simply turn the mattress end to end, and upside down occasionally during the first three months of use. Then turn it every six months thereafter. This lets your mattress adjust smoothly and evenly to your body weight. One-sided mattresses do not need to be turned, however rotation from head to toe is recommended.

Your Mattress Foundation
To assure proper mattress support, insist on a genuine Eastman foundation. It is designed to support the special construction in your Eastman mattress. Turn the foundation end to end occasionally for maximum service and support.

Mattress Handles
Some of our larger mattresses are equipped with handles along their sides. These handles are to be used for positioning the mattress upon the foundation. NEVER use these handles for lifting and/or transporting the mattress. Repair of these handles, therefore, will not be covered under this warranty.

Metal Bed Frames
For queen sets, Eastman requires using a metal bedframe with a metal center support. This metal frame provides optimal support of the mattress, foundation and, most importantly, the sleeper. All Eastman mattresses are available with high quality metal bedframes.

The Eastman Assurance of Quality
Eastman warrants that this product is free from defects in workmanship and materials, and will remain serviceable under normal use and service for the warranty period, beginning with the date of purchase by the consumer, subject to specific limitations and exceptions subsequently set forth in this warranty.

If this product develops defects for reasons other than misuse or neglect within the warranty period, the mattress and/or foundation will be repaired or replaced, at the factory’s option. In the event that identical materials are not available, Eastman reserves the right to substitute other materials of equal or higher quality. The customer is responsible for returning the product to the dealer from whom purchased, or to Eastman’s nearest factory location along with the product’s original, retailer-issued receipt – Eastman must receive proof of purchase and date of manufacturing. Replacement or repairs will be made with charges as outlined on the warranty schedule, exclusive of transportation costs.

Eastman reserves the right to refuse service when the product is found to be stained, soiled, in unsanitary conditions, or when product failure is due to causes of misuse or abuse, including folding or bending. Bent border wires on the mattress will be considered the result of product abuse.